Frequently asked questions

We service the following counties:

New York:

Sunday: Richmond, Kings, Queens, Nassau, Suffolk, New York, Bronx, Rockland, Westchester

Wednesday: Richmond, Kings, Queens, Nassau, New York, Bronx, Rockland, Westchester

New Jersey:

Sunday: All counties except Ocean, Atlantic, Cumberland

Wednesday: All counties 

Pennsylvania:

Sunday: Bucks, Montgomery, Philadelphia, Northampton

Connecticut:

Sunday: Fairfield, New Haven, Middlesex, Hartford 

Orders must be placed by 12pm on the day prior to your requested delivery date.

Best by or freeze by dates are listed on the meal labels, 4-6 days is recommended.  Meals need to be stored in refrigeration once received.

Yes, we recommend freezing the meals upon receipt to preserve freshness.

All allergens are listed on the meal profile and ingredient page.  We recommend emailing our customer service team or including your allergies in the additional notes section at checkout.

If you notice an issue, please report it at 1-866-442-3287 or info@cleaneatsmealprep.com within 24 hours. We will not be able to address any issues that are reported after that time frame.

*Please provide photos and as much detail as possible when reporting any issues.

Yes, you can log into your account and cancel any order and a refund will be processed. Please note, we ask for 48 hours notice for any cancellation for refund.

The delivery window for our courier service is 5am-5pm.

Visit the menu page, add any items you wish to your cart, and proceed to checkout.

No, our food is delivered in an insulated box with a biodegradable ice pack, which will keep your food fresh until you are able to place it in your refrigerator or freezer.

We do not have minimum order requirements with our service.

Yes.

Notifications from our delivery system will be sent out throughout the delivery process and when delivered.
*Please note in certain areas we use a third party service,  an email notification will be sent from their system when delivery is completed.

The reheat instructions are located on the Meal Product page and label.

We do not have any set closures due to holidays,  unless they fall on a Tuesday or Saturday.  In the event we have a closure due to a holiday we will offer the next available delivery date so you will still have the option for your weekly meal delivery.